Soon to be published. A comprehensive study on the impact of GenAI across the Australian workforce, identifying workplace indicators that drive implementation of this rapidly-emerging technology. This report serves as a guide for organisations and leaders adjusting to new ways of working, providing actionable insights on how they can harness GenAI's potential while safeguarding against its pitfall.

This study was the first in Australia to investigate the impact of flexible work on industrial relations. We identified the need to reset our idea of normal work to be flexible work, to restore worker wellbeing, and to reframe the flexibility value proposition to reflect an understanding of what’s important to workers.

Hybrid working 2.0 affords us more than the opportunity to optimise the comparative advantage of location-differentiated work. It opens the door to reimagining work. Through humanising the office, we can amplify collaboration, connection and belonging. Hybrid working has the potential to unlock human potential.

Analysis of the Australian workforce reveals that digital skills are a baseline competency, not a point of difference for workers in the digital economy. From collaboration, empathy and social skills to entrepreneurial skills, these social competencies are less vulnerable to being displaced by AI and automation.

With the inexorable rise of machines, to continue to dedicate people solely to routine work has diminishing returns, especially when the human competitive advantage – our ability to navigate and understand the unknown – is the organisation’s best asset. Productivity will no longer be the most valuable measure of human work. Rather, it is creativity. Creativity is a core component of value. And while innovation is the process that drives creativity, increasingly, it is also a state of the organisation.